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Privacy Policy

Last Updated: January 20, 2026

This Privacy Policy describes how Kovasign ("we," "us," or "our") collects, uses, and shares information when you use our website, applications, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, password, and other registration details
  • Business Information: Company name, job title, and contact details you choose to provide
  • Payment Information: Billing details processed by our third-party payment providers
  • Documents and Content: Files you upload, create, or share through our Services
  • Signature Data: Electronic signatures and related verification information
  • Communications: Messages you send to us or through our Services

Information Collected Automatically

  • Device Information: Browser type, operating system, and device identifiers
  • Usage Information: How you interact with our Services, features used, and actions taken
  • Location Information: Approximate location derived from your IP address
  • Log Data: Access times, pages viewed, and referring URLs

Information from Other Sources

We may receive information about you from other sources, including business partners and publicly available sources, to supplement the information we collect.

2. How We Use Your Information

We use the information we collect to:

  • Provide Services: Deliver, maintain, and improve our Services
  • Process Transactions: Handle payments, signatures, and document processing
  • Communicate: Send service-related notices, respond to inquiries, and provide support
  • Personalize: Customize your experience and provide relevant content
  • Analyze: Understand how our Services are used and improve performance
  • Market: Send promotional communications (you can opt out anytime)
  • Display Advertisements: Show relevant ads on our free services
  • Protect: Detect and prevent fraud, abuse, and security threats
  • Comply: Meet legal obligations and enforce our terms

AI and Document Processing

Our Services use artificial intelligence to help generate documents and content. We do not use your documents to train AI models. AI-generated content may contain errors and should be reviewed before use.

3. How We Share Your Information

We may share your information with:

Service Providers

Third-party companies that help us operate our Services, including hosting and infrastructure providers, payment processors, analytics providers, technology providers, and customer support platforms.

Document Recipients

When you send documents for signature, recipients will see your name, email, and document content as necessary to complete the transaction.

Business Partners

We may share information with business partners for marketing purposes. You can opt out of marketing communications at any time.

Legal Requirements

We may disclose information when required by law, legal process, or government request, or to protect our rights, privacy, safety, or property.

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share information for other purposes with your consent.

We do not sell your personal information.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide our Services.

  • Account Data: Retained while your account remains active
  • Signed Documents: Retained as long as needed to provide the service and comply with legal requirements
  • Temporary Files: Files processed through our PDF tools are deleted after processing

After account termination, we may retain certain information for a reasonable period to allow data export, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information, subject to legal requirements
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your information
  • Withdraw Consent: Withdraw consent where processing is based on consent

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any promotional message or updating your account preferences.

Cookies

You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.

To exercise your rights, contact us at [email protected].

6. Cookies and Tracking

We use cookies and similar technologies to operate our Services, remember your preferences, analyze usage, and display advertisements.

Types of Cookies

  • Essential: Necessary for the Services to function
  • Analytics: Help us understand how you use our Services
  • Advertising: Used to display relevant advertisements on our free services

Paid subscribers do not see advertisements within the Kovasign application.

You can manage cookie preferences through your browser settings or our cookie controls where available.

7. Security

We implement security measures designed to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account.

8. International Users

Our Services are operated from various locations. By using our Services, you consent to the transfer and processing of your information in locations where data protection laws may differ from your jurisdiction.

We respect applicable data protection laws and implement appropriate safeguards for international transfers.

9. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it promptly.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

For material changes, we may provide additional notice as appropriate.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Region-Specific Information

For Users in the European Economic Area (EEA)

We process your personal data based on:

  • Performance of our contract with you
  • Your consent
  • Our legitimate business interests
  • Compliance with legal obligations

You have the right to lodge a complaint with your local data protection authority.

For Users in California

Under California law, you have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

To submit a request, contact us at [email protected].